Contact
We’re here to help
Questions about downloads, saving, printing or anything else — write to support@yourpetmemory.com or use the form.
Whether you can’t find your download links, want help saving your book, or just want to tell us about memory #1 — we’d love to hear from you.
Before you write: download links are on your order confirmation page and in your confirmation email (check spam or promotions). Most saving and printing questions are answered in our How To Use guide and FAQ.
Email us directly
support@yourpetmemory.com
We reply personally, usually within one to two business days.
Questions
Quick answers
What files do I receive?
Two separate downloads, available straight after checkout and in your confirmation email:
1. Interactive digital version — 100-Things-With-Your-Pet.html
2. Printable PDF version — Your-Pet-Memory-Printable.pdf
There is no ZIP file to unpack.
How do I save my work?
The book remembers your work in your browser’s storage on that device. Browser storage can be cleared, so use Save a copy → Download your book regularly. This downloads a personalized HTML file that contains your words and photographs. Keep that copy, and your original photos, somewhere safe.
Can I print it?
Yes, in two ways. Print the included printable PDF, or use Print / PDF inside the interactive version to print the current page, the core book (180 pages), the reusable extras (30 pages) or everything (210 pages). For best results choose 100% scale, no margins, turn headers and footers off and enable background graphics.
Does the PDF remain interactive?
No. A browser-exported PDF preserves the visible pages, but it does not create fillable PDF form fields. Your editable copy is always the HTML file. The included printable PDF is designed for writing by hand.
How do I get support?
Email support@yourpetmemory.com. A real person replies, usually within one to two business days.
Still wondering? Write to us at support@yourpetmemory.com — a real person answers.
