Privacy Policy

This policy explains what personal information Your Pet Memory (“we”, “us”) collects when you visit yourpetmemory.com, buy from us or join our email list, and how we use it. Our store runs on Shopify. Shopify’s own store privacy policy, available from the link in our checkout, also applies.

The short version

• We collect what we need to sell you the product, deliver your downloads, support you and — only if you agree — send you emails.
• We never receive the photos or words you add to your interactive book. They stay in your browser and in the copies you save.
• You can unsubscribe, ask for a copy of your data, or ask us to delete it at any time.

Information we collect

• Order information: name, email, billing details and order history. Payments are processed by Shopify and our payment providers; we do not see or store full card numbers.
• Email sign-ups: first name and email address when you request our free printables or newsletter.
• Messages and reviews: what you send through our contact or review forms.
• Device and usage data: collected through cookies and similar technologies, such as pages viewed, referring site, approximate location, browser and device type.

How we use it

• to process orders and deliver download links;
• to answer support requests;
• to send marketing emails if you opted in (you can unsubscribe anytime);
• to understand how our site is used and improve it;
• to measure and, where permitted by your choices, personalize advertising;
• to prevent fraud and meet legal obligations.

Analytics and advertising

With your consent where required, we may use Shopify analytics and tools from Google (Analytics and Ads), Meta (Facebook and Instagram), TikTok and Pinterest to measure visits and purchases. You can manage your choices through our cookie banner and on our Your Privacy Choices page. See our Cookie Policy.

Sharing

We share information only with service providers who help us run the store (such as Shopify, payment processors, email and analytics providers), when required by law, or with your permission. We don’t sell your personal information.

Retention

We keep order records as long as needed for accounting and legal purposes, and marketing data until you unsubscribe or ask us to delete it.

Your rights

Depending on where you live (for example Canada, the UK, the EU, Australia or certain US states), you may have the right to access, correct, delete or port your personal information, to withdraw consent, and to object to certain processing. To make a request, email support@yourpetmemory.com. You may also complain to your local privacy authority.

Children

Our store is not directed to children, and we don’t knowingly collect personal information from them.

International transfers

Your information may be processed in countries other than your own, including Canada and the United States, by us and our service providers, with appropriate safeguards.

Changes

We’ll update this page if our practices change. The date below shows the latest version.

Contact

support@yourpetmemory.com